Refund policy

Returns

You may request a return within 30 days of the item's delivery date.

Items must be unworn, with tags attached, and in their original packaging. These condition requirements apply to change-of-mind returns; damaged, defective, or incorrect items are addressed below.

How to start a return

To request a return, contact gwenethkirsopp88@outlook.com with your order details before sending the item back.

Sole Summer pays return shipping and provides a prepaid return label. There is no restocking fee.

Return address:
Sole Summer
5402 S Damen Ave
Chicago, IL 60609, United States

Damages and issues

If your item is damaged, defective, or incorrect, contact gwenethkirsopp88@outlook.com within 7 days of delivery and include photos. Sole Summer will cover return shipping and provide a replacement or full refund, at your choice. A full refund for a damaged, defective, or incorrect item includes the original shipping charge.

Draft review note — not final: The 7-day issue-reporting term requires jurisdiction-specific review under Illinois law before publication. Remove this internal review note only after that review is complete.

Exceptions and non-returnable items

Gift cards are non-returnable and non-refundable. Gift cards are the only exception to this return policy.

Exchanges

Exchanges are supported. Contact gwenethkirsopp88@outlook.com to arrange an exchange before returning your item.

If the exchange item costs more, you pay the difference. If it costs less, the difference is refunded. Sole Summer pays exchange shipping.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. Approved refunds are processed to your original payment method within 5–10 business days of receiving the returned item. Your bank or payment provider may need additional time to process and post the refund.

Original shipping charges are not refunded for change-of-mind returns. Full refunds for damaged, defective, or incorrect items include the original shipping charge.

If you do not see your refund after the processing period and any additional bank or payment-provider processing time, contact gwenethkirsopp88@outlook.com.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To start a return, inquire about a refund, arrange an exchange, or report damaged, defective, or incorrect items, contact gwenethkirsopp88@outlook.com.

Sole Summer
5402 S Damen Ave
Chicago, IL 60609, United States